At S & B COMPANY PTY LTD, we are dedicated to ensuring that your drinkware and reusable accessories arrive safely, promptly, and in pristine condition. Whether you order our glass or acrylic cold water pitchers, stainless steel straws, or compact straw storage cases, our shipping processes are designed to protect your purchase every step of the way.
1. Order Processing & Handling Times
All orders are processed from our distribution facility. Please review our standard handling windows below:
Standard Order Processing
Orders are prepared and dispatched within 1 to 2 business days (Monday through Friday, excluding Australian national and New South Wales public holidays).
Peak Period Processing
During promotional launches, seasonal sales, or holiday rushes, processing times may extend up to 3 business days. We appreciate your patience during high-volume periods.
2. Product-Specific Protective Packaging Standards
Because our catalog includes items with varying structural characteristics, we employ specialized packaging techniques to guarantee safe transport:
| Product Category |
Protective Packaging Protocol |
Special Handling Note |
| Cold Water Pitchers |
Wrapped in shock-absorbent multi-layer bubble cushioning and housed in rigid, double-walled reinforced cardboard cartons. |
Fragile glass/acrylic warning labels applied to outer shipping boxes. |
| Stainless Steel Straws |
Sealed in hygienic protective sleeves and placed in padded, scratch-resistant interior mailers. |
Bending-prevention structural inserts included in bulk orders. |
| Straw Storage Cases |
Encased in individual anti-scratch film to prevent transit friction and latch displacement. |
Bundled with accompanying cleaning accessories securely held inside. |
3. Shipping Options, Estimated Transit Times & Rates
We offer tiered shipping services to accommodate both domestic Australian deliveries and international orders:
| Destination |
Shipping Tier |
Estimated Transit Time |
Shipping Cost |
| Australia (Domestic) |
Standard Post |
3 to 6 Business Days |
Flat Rate / Free over Threshold |
| Australia (Domestic) |
Express Courier |
1 to 3 Business Days |
Calculated at Checkout |
| New Zealand |
International Standard |
6 to 12 Business Days |
Calculated at Checkout |
| Rest of World |
Global Tracked Delivery |
10 to 20 Business Days |
Calculated at Checkout |
4. Shipment Tracking & Notifications
Once your package has been handed over to our postal or courier partners, you will automatically receive a dispatch confirmation email containing your unique tracking number and carrier tracking portal link.
5. Customs, Duties & Import Taxes (International Orders)
For orders shipped outside Australia, your parcel may be subject to import duties, taxes, or customs clearance fees assessed by the destination country's government:
Customer Responsibility
All import duties, taxes (including VAT or GST), and local entry tariffs are the sole responsibility of the customer upon parcel arrival in the destination country.
Refused International Packages
If a parcel is refused due to unpaid duties, return shipping costs and administrative fees incurred will be deducted from any potential merchandise refund.
6. Transit Damage & In-Transit Protection Protocol
We inspect every cold water pitcher, metal straw, and storage case prior to packaging. In the rare event that your order suffers damage during transit:
-
Report Within 48 Hours: Inspect your order upon delivery. If a pitcher is cracked or a case is damaged, notify us within 48 hours of delivery at EdroPinka5528@outlook.com.ar.
-
Provide Photo/Video Proof: Include clear photos of the damaged item, the internal packaging, and the outer box showing the shipping label.
-
Immediate Resolution: Once verified, we will dispatch a free replacement or initiate a refund in accordance with Australian Consumer Law.
7. Incorrect Address Submissions & Redelivery Fees
Customers are responsible for ensuring that all shipping details entered during checkout are complete and accurate:
If a package is returned to our facility due to an incomplete or incorrect address, attempted deliveries with no recipient, or failure to collect from a local postal depot, the customer will be responsible for the cost of reshipping the parcel.
8. Lost or Unclaimed Shipments
If your tracking status shows your parcel as "Delivered" but you have not received it, please check around your property, with neighbors, or at your building manager's office. If the package remains missing after 48 hours, contact our support team so we can initiate a formal investigation with the carrier service.
9. Official Merchant Contact Information
If you have questions concerning your shipment status, transit carrier updates, or logistics inquiries, please contact our support team:
S & B COMPANY PTY LTD - Fulfillment Department
Operating Entity: S & B COMPANY PTY LTD
Fulfillment Hub Address: 35 Lucinda Ave, Wahroonga NSW 2076, Australia
Support Email: EdroPinka5528@outlook.com.ar
Official Store Domain: j7xtni-gz.myshopify.com
Primary Jurisdiction: New South Wales (NSW), Australia
