Refund policy

S & B COMPANY PTY LTD

Customer Return & Refund Policy Framework
Store Domain: j7xtni-gz.myshopify.com
Jurisdiction: New South Wales, Australia
At S & B COMPANY PTY LTD, we are committed to providing premium beverage accessories—from heat-resistant cold water pitchers to medical-grade stainless steel straws and hygienic storage cases. Our Return & Refund Policy is designed to ensure complete peace of mind while upholding the highest health, safety, and hygiene standards.

1. Policy Overview & Standard Return Window

We offer a 30-day return evaluation window commencing from the date your delivery arrives at your designated address. To qualify for a return under our standard change-of-mind terms, items must remain in original, pristine condition:

General Return Conditions

Items must be unused, unwashed, and completely free of liquid residue, odors, or scratches, with all protective films and tags attached.

Original Packaging Mandate

Products must be returned in their original branded retail boxes, including inner protective foam, instruction slips, and care guides.

2. Hygiene & Safety Requirements by Product Category

Because our merchandise comes into direct contact with food and beverages, strict sanitary standards apply to returned goods to protect public safety and maintain product integrity:

Product Category Hygiene Inspection Criteria Eligibility Conditions
Cold Water Pitchers Inspection for water marks, lid seal moisture, glass/acrylic fractures, and silicone ring degradation. Must be unwashed and filled with zero liquid. Must include filter inserts (if applicable).
Stainless Steel Straws Verification of unopened protective sanitary sleeve seal and absence of wash detergent residue. Strictly non-returnable if inner hygienic seal is broken or straws have been used/washed.
Straw Storage Cases Assessment of latch alignment, hinge integrity, interior tray cleanliness, and outer shell scuffs. Must include cleaning brushes or accessories provided inside original case bundle.

3. Step-by-Step Return Process

To initiate a return, please follow our streamlined procedure to ensure accurate logging and quick processing:

  • Step 1 (Request Submission): Contact our support team at EdroPinka5528@outlook.com.ar with your order ID, photograph of the item, and reason for return.
  • Step 2 (Return Authorization): Upon review, we will issue a Return Merchandise Authorization (RMA) number along with detailed return address instructions.
  • Step 3 (Packaging & Shipping): Securely pack the item in its original box with adequate cushioning. Clearly write the RMA number on the outer parcel.
  • Step 4 (Quality Inspection): Once received at our facility, our quality control team will inspect the item within 3 business days.

4. Return Shipping Costs & Handling Responsibilities

Responsibility for return freight costs depends on the nature of the return request:

Return Reason Shipping Cost Responsibility Restocking / Service Fees
Change of Mind / Unwanted Item Customer pays tracked return postage No fee (Full merchandise value)
Damaged in Transit / Factory Defect Covered entirely by S & B COMPANY PTY LTD Reimbursed or prepaid label provided
Incorrect Item Delivered Covered entirely by S & B COMPANY PTY LTD Prepaid courier pickup provided
S & B COMPANY PTY LTD • Return and Refund PolicyPage 1 of 2

5. Statutory Consumer Rights under Australian Consumer Law (ACL)

Our goods come with guarantees that cannot be excluded under Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Major Faults & Defective Items

If a cold water pitcher leaks due to structural manufacturing defects or stainless steel straws display rust/flaws upon opening, you are entitled to an immediate refund or replacement.

Minor Repairs & Replacements

For minor issues (such as a missing silicone gasket or misplaced cleaning brush), we will promptly supply replacement component parts free of charge.

6. Refund Processing Timeline & Payment Methods

Once your return passes quality inspection, refund processing is initiated immediately back to your original payment method:

  • Inspection Confirmation: You will receive an email notice stating whether your return was approved or rejected within 72 hours of parcel arrival.
  • Payment Credit Window: Approved refunds are credited within 3 to 7 business days, depending on your card issuer or banking provider.
  • Non-Refundable Items: Express shipping fees paid at original checkout are non-refundable for change-of-mind returns.

7. Order Cancellations & Address Modifications

Orders are dispatched quickly from our fulfillment center. If you wish to modify or cancel an order:

Please email EdroPinka5528@outlook.com.ar within 2 hours of placing the order with the subject line "URGENT: Order Cancellation - [Order #]". If the order has already entered transit, standard return procedures will apply after delivery.

8. Official Merchant Contact Information

If you have questions regarding item returns, technical specifications, or warranty guarantees, please reach out to our team:

S & B COMPANY PTY LTD - Customer Operations
Registered Entity: S & B COMPANY PTY LTD
Headquarters Address: 35 Lucinda Ave, Wahroonga NSW 2076, Australia
Customer Service Email: EdroPinka5528@outlook.com.ar
Official Store Domain: j7xtni-gz.myshopify.com
Primary Jurisdiction: New South Wales (NSW), Australia